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Customer_Service_Excellence

Customer Service Excellence: How to Win and Keep Customers

 

Program Objectives:

By the end of the program, participants will be able to:

  • Understand the importance of customer service in a competitive environment.
  • Practice the techniques of managing customer expectations and delighting customers.
  • Agree on a strategy to recover from major setbacks and regain the loyalty of customers.


This Program is designed for:

Managers/ supervisors and senior customer service staff.

 

For more information:

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+202 22918857/ +202 24148043

+202 24183304

+20 114452254 / +20 1274913412/ +20 01011346080

http://www.cdo-eg.com